Tracey Longdon from Owen Kenny solicitors explains on the video clip to the right.
Or read her words here, if you prefer:
“We take client care really seriously and from the outset we will make four commitments to you:
Firstly, we offer a fixed fees, our pricing is transparent, what you see is what you get, and our prices are all online.
Secondly, we aim to respond quickly and efficiently to your letters, emails and telephone calls. We have an open door policy and you can pop into our offices at Old Market House at any time during the working day without an appointment. You are always welcomed and we also make great coffee!
Thirdly, we’ll keep you informed as to progress, of your transaction, and keep your estate agents in the loop, and please don’t worry about asking for updates at anytime as we try to ensure the process is as stress free as possible for you, and of course good coffee is always on offer
Fourthly, all documents are explained to you in writing and we positively encourage you to raise any issues that you are unsure of.
We have explained our commitment to you, so what can YOU do for us, ensure you, give us clear accurate instructions, inform us of any time limits, and most importantly do keep in touch